Bill, aka the Crazy Clock Guy, aka Hey You (tallguy) wrote,
Bill, aka the Crazy Clock Guy, aka Hey You
tallguy

What part of "no" don't people understand

One of my coworkers (a field support person) asked for a copy of a program change I made on a product under development. I sent it to her, with the clear stipulation that this is from a new version which has not been complete tested, she should not distribute it to any customers without first going through our normal change request process.
She comes back, saying that waiting for the change request could take too long, and she just wants to give it to one or two existing customers who are on an older version. I reply to her, reminding her that if she doesn't submit a change request, it might not get put into future versions, and the next time the customer loads a service pack, the change will be wiped out.
She still wants to load it, saying she will enter the change request later.

And people wonder why our customers bitch when something "suddenly" breaks.
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